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Message 1 of 6
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Solved!

HP Spectre x 360 battery not charging. New battery is also not charging.

HP Recommended
HP Spectre x 360
Microsoft Windows 10 (64-bit)

Hi,  I am having trouble with my HP Spectre 360 lately. As a matter of fact, it all started a few weeks after this message first appeared: planned obsolescenceplanned obsolescence

 

Funny coincidence, but soon after I dismissed the above, I noticed how my battery stopped charging. It's status was just 'plugged in'. It would drain overnight, when laptop was off and disconnected from mains. It would not charge with the laptop off, either.  

 

So I started reading around, especially the various threads here. It seems that half of the Spectre owners have some variant of this problem. Speaks volumes about the quality of the 'ultrabook'. Anyway, I tried the suggested steps to troubleshoot it:

1. Upgrading drivers

2. Upgrading bios

3. Uninstalling the battery controller in the device manager, hard shutdown, leaving the laptop to rest for 45 mins to an hour, switching it back on again.

   a. Switching it off by holding the power button for 5, 30, 45, 60, 90 seconds - you name it. 

   b. deleting, uninstalling, updating the device manager; running windows troubleshooter for power, through control panel

4. doing component diagnostics via: HP support assistant, HP Recovery manager, HP PC diagnostics tool. ALL components' tests came back negative - no issues. Battery passed the test:

battery test.png

5. Running the same component tests via the bios screen. All components fine, except the battery: 

20200531_181309.jpgFaulty battery only appears on bios testFaulty battery only appears on bios test20200531_122454.jpg

As my device is out of warranty, I did not even call HP support, even phone consultations are supposedly charged. Taking the laptop to a physical repair shop was out of the question - it's covid-19 this year, lockdowns in full swing and all, so all the HP repair centres in my city are still closed. 

 

So I ordered a brand new battery. Replaced it. It's still showing plugged in. Charging is not happening. No way to calibrate - it fails the test. The HP PC Hardware Diagnostics tool fails the new battery this time. The bios test as well. Apparently, it's a blown fuse. On a new battery? I don't believe I did anything weird to it or the machine itself, while installing it. I followed the abundant instructions when doing the replacement procedure. 

20200812_200215.jpg20200812_204334.jpg20200812_204325.jpg20200812_204424.jpg  

So what are my options now? Battery does not seem to be an issue, since I got a brand new one. The diagnostics tests do not pick up any issues with other components. Does anybody know what the cause of this battery failure might be? 

 

Thank you 

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Message 2 of 6
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HP Recommended

Is it a genuine HP battery? From where did you get it? Do not lightly dismiss the chance of buying a defective battery. But also please provide the full model number of the laptop. 


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Message 3 of 6
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HP Spectre x360 Convertible, 2016 variant. 

I have ordered my replacement battery from a third party Dutch company, as HP no longer supports my model and does not stock parts. If the replacement battery was not faulty, what else could be preventing it from charging? 

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2016 variant does not help either. There is a model series specifically known to be subject to blown capacitors on the motherboard which prevent charging of the battery and eventually evolve to a no power situation. If you have one of those specific laptops it may be possible for you to get out of warranty help from HP. No guaranties as I have no authority, just saying what I have seen happen. 

 

Instructions for locating model or product number:

 

https://support.hp.com/us-en/document/c00033108


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Sorry, Huffer.  The model number is 13-4129na , and the product ID is X5X71EA#ABU. 

 

If my case would turn out as described, did I understand you correctly - am I to expect the laptop to stop powering up even on AC adapter power supply, soon? 

 

 

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That model is one of the ones I was talking about. Unfortunately yes. Many of that model series stop charging and weeks or months later stop working at all. There are high-tech shops that will rework the motherboard to replace the burned capacitors for like $150 US. A replacement motherboard costs several times that much and any kind of repair involves reworking or replacing the motherboard. Feared diagnosis can only be confirmed by disassembly and inspection for burned capacitors around the charging port. 


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