HP Spectre x360 13-4005dx Motherboard Burn short

[jinok825]

HP Spectre x360 13-4005dx Motherboard Burn short

I have about one year and 9 month old HP spectrex360 note book. It is my smart friend and has saved a lot of data place.

Yesterday, my notebook that plugin not charging battery and the battery is almost gone. I read the HP troubleshoot in hp.com  

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Spectre-x360-Plugged-In-Not-Charging/...

I did what it said uninstall the "Microsoft ACPI-Compliant Control Method Battery" & uninstall in Device Manager and power on. The "Plugged In Charging" message on the Battery icon is gone. I felt it so happy it works. It is charging.

However, after about 30 seconds notebook power is short down with little electric smelling. My notebook is died and never come back. I checked inside of backside of note book like picture shows burn sport on the motherboard.

I not recommend that following the troubleshooting for plugin no charging battery because it makes some errors of electrical shorts and makes burn motherboard.

I think the HP support specialist take care of this issues because plugged in not charging troubleshoot be related with electric short motherboard and burning.

Could anyone help my hp notebook some good idea? Or Please HP help me…….

[Echo_Lake]

@jinok825
Thank you for posting on the HP Support Community.

I understand you are in need of support and I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps and the issue persists, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your computer.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[jinok825]

First, I tried to fix for “plugin not charging battery” and HP gave me support this follow

Follow the steps to resolve this issue.

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI-Compliant Control Method Battery" & uninstall

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

On this steps my notebook is burned electrical short and does not power on anymore.

It may that plugged in no charging isusse trableshooting makes motherboard buring. I hope HP take this issure sireouly.

And people need to more careful for fixing plugged in no charging isusse.

I think HP do not want to take care this issue cause of out of warranty time. They said it can not any help with support options.  I am very disappointed that Motherboard burning on notebook is very serious problem and major problem. HP should solve and get over this problem because HP computer quality issue

[jinok825]

Please recall my HP Spectre x360 13-4005dx Motherboard Burn short. I read the it sloved this same problem with same HP laptop model computer. 

My  computer info is on the pictures. sireal mumber and model mumber. I visited to repairshop they said It cost $800 for fix motherboard. 

When I bought it I paid $1400 for it. and I just used about 2years. Please recall this problem by HP for  customer services like other HP laptop computer. 

Thank you

[danny-r]

@jinok825

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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