HP Spectre x360 13-ac013dx - BURNT MOTHERBOARD! OUT OF WARRANTY

[tvarb]

Well, I contacted HP Support and seems like I am out of luck, the motherboard burned!

a $1500 dollars pc, wow I have read a lot of content and a lot of people is having the same issue.

I never had anything like this happening! I checked with customer service and they said warranty was expired 2 yrs ago

crazy thing is everyone is having the exact same problem and HP never recalled it.

I need help!

[praveen196]

@tvarb Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[tvarb]

Here is an update, I was contacted by HP they told me pc was out of warranty that in fact they fixed that issue for 2015 and 2016 computers but assured me the 2017 did not had that issue, and I asked him if he thought it was normal for a 3 year old pc to have a motherboard going bad and he replied no, what do you want me to do?

I told him I just want you to check it and make sure it's not a manufacturer problem.

He agreed sent me a label and I shipped the pc, they checked it and in fact was the motherboard, they fixed it and shipped it back to me, so far I had a good experience with HP standing behind their product.

Just wanted to let you all know if the event this information can be helpful to someone else.

Thank you to the HP Team.