HP Spectre x360 13-ae042ng pen input issues

[MatBra]

Hello everyone,

on my spectre x360 13ae042ng I got an issue with the pen input (see video). I tested it with the official PH pen and a wacoom bamboo both showing the same problem. I already gave the notebook to HP for repairing in waranty. They replaced the whole screen unit and sent it back to me.

Now (waranty already over) I got the same issue again. For repairing they now want me to pay €350,-

So before asking for a repair, has anyone got the same issue, knows where the issue comes from or even better has a solution for it?

The customer service (nice and friendly as usual 🙂 ) already led me through everything possible on software side. (drivers, BIOS, etc.)

Thanks in advance.

BR Matthias

Similar issue:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/problem-of-writing-with-the-pe...

[The_Fossette]

@MatBra

I reviewed your post and I understand that you are facing issues with the pen input.

Don’t worry, I assure you I will try my best to get this sorted.

As you have already mentioned that you contacted support and performed all the troubleshooting steps. I recommend you contact support as it might be a hardware issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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