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- HP Spectre x360 - 13-ae055na System Fan (90B)

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05-28-2019
01:30 PM
- last edited on
05-30-2019
12:27 PM
by
Cheron-Z
Hello, I have the same error message on my 13 inch UHD Spectre.
I have the extended 3 year warranty and had since has the fan issue addressed by the warranty repair team.
The laptop was fine for 2 or so months before the message came back.
When the laptop was in for repairs the first time, it was in for around 2 months.
I simply can't have it gone again for anither 2 months, especially with no guarantee the issue will not recoccur in the future.
What are causes of this issue as it seems to be happening to a lot of users nitably a friend of mine with the same model.
Are there any preventative measures along with potential DIY solutions that anyone in the community has come across?
Please provide any assistance as the device is integral to my work.
05-30-2019 12:28 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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