HP Spectre x360 - Another blotted battery

[bofhtx]

Yes, my laptop is old.  Yes, it is out of warranty.  But, it still works for what I need.  A few days ago, I noticed the dreaded bottom lid separation from the the laptop and I knew.  As soon as I started to pull the screws out of the bottom, the lid just about jumped off the laptop from the stress.  It is a wonder the screws didn't just strip out from the force.  These batteries most certainly should have been recalled.  I had 2 of these models and the other one died a long time ago.  I pulled the battery and put it next to this one and you can see the difference.  Even that battery has 1 cell starting to puff.  If this didn't start a fire, it would most certainly ruin your laptop if left alone.  Not acceptable. 

[A_Gayathri]

Hi @bofhtx, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your HP Spectre x360 , 

 this unit needs to be repaired Unfortunately this unit does not have the battery recall
please let me know if you want to set up a repair 

I hope this helps. 

Take care and have a good day. 

Gaya1239 – HP Support. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[A_Gayathri]

Hi @bofhtx, 

I did not hear from you yet. Please let me know if you have resolved your issue or if you need additional help.

Take care and have a great day ahead. 

Gaya1239 – HP Support. 

[A_Gayathri]

Hi @bofhtx, 

We are waiting to hear from you so that we can proceed further. Please write back when time permits, and we will be more than happy to assist you. Thank you. 

Take care and have a great day ahead. 

Gaya1239 – HP Support.