• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-10-2023 08:20 AM

HP Recommended
Operating System: Microsoft Windows 11

My laptop repetitively goes to the black screen of death. I've updated all drivers and I've tried to update BIOS, but I don't know if the firmware installed is the latest one. Please some help. Thanks in advance!

 

System ModelHP Spectre x360 Convertible 13-aw0xxx
OS NameMicrosoft Windows 11 Pro
Version10.0.22621 Build 22621
System SKU7ZC56UA#ABA
ProcessorIntel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1498 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/DateAMI F.32, 11/3/2022
Category:
3 REPLIES 3

‎02-10-2023 11:21 AM - edited ‎02-10-2023 11:26 AM

HP Recommended

To find out what causes a BSOD many of us use memory dumps.

 

The free utility titled WhoCrashed? can be quite useful.

https://www.resplendence.com/whocrashed

 

There is an explanation of how to setup the  Windows OS to provide a memory minidump for analysis on the link below.

https://social.technet.microsoft.com/Forums/en-US/ce6e4a0b-cb56-4df7-877d-8e38440fe85d/how-to-enable...

 

 

Your reported BIOS ROM is the latest available version.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎02-10-2023 12:30 PM

HP Recommended

Thank you. I did it. If in 15 days BSOD does not appear, the case was solved.

Was this reply helpful? Yes No

‎02-10-2023 02:41 PM

HP Recommended

That's funny. 🤣

 

We don't give guarantees or limits on our suggestions which may lead to solving an issue.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.