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- HP Spectre x360 Convertible 13 case is warping. Saw other re...

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04-29-2020 03:03 AM
I have a HP Spectre x360 Convertible 13 and the laptop case bottom recently began warping. I have seen other references to a battery swelling and safety issue. Of course, my laptop is now out of warranty. I have seen references to a need to replace the battery. Is this the solution and will the case return to its factory shape? Am I at risk if the battery is swelling? Appreciate the help and recommendations.
05-06-2020 12:16 PM
@mshaffer1960 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Riddle_Decipher
I am an HP Employee
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