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‎05-02-2020 05:51 AM

HP Recommended
Product: HP Spectre x360 Convertible 13-aw0xxx
Operating System: Microsoft Windows 10 (64-bit)

I just got my Spectre recently and I have run into a recurring issue. Since the start the enter would sometimes work and sometimes not. In laptop mode most of the time it will work fine but sometimes I am unable to press it, it seems like something is blocking it. If I tilt my device or fold it then the enter key doesn't function again but with a little fiddling I can get it to work again but the issue randomly comes back. 

1 REPLY 1

‎05-04-2020 01:10 PM

HP Recommended

@Rasheeq Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

Please look for a private message requesting additional information.

 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

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