HP Spectre x360 - SD card not working

[nba188]

Hi there.

Just recived 2 days ago my new HP Spectre x360 - 13-ae006nj

The Micro sd card reader is not working .

When i insert micro sd card there is popup sound that new device is insert (like when i pluged usb) but i cant find the card anywhere and see the files in the card....

I try to update all the updates (win10 updates, hp updates, bios update, card reader driver ) but the problem still there...

What can i do?

[DavidSMP]

@nba188,

Thanks for stopping by the HP Support Forums.  After reading your post I see that you need assistance regarding issues with the computer’s memory card reader. It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. Kudos to you on that score.   

 For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power outage or surge?
• Did you check multiple cards on it?

Let me keep you posted that the evidence points to a card reader hardware failure and this is only an attempt to try and resolve the issue. If it does not work the card reader needs to be replaced by contacting HP phone support.

For now, try these steps:

Please perform a hard reset on the computer first by following instructions from this link: https://hp.care/2nwQ054

• Then update the bios and card reader drivers if available from this link: https://hp.care/2syreDe and follow the on-screen instructions.
• Shut down the computer. Then the moment you turn it back on, keep tapping the ESC key gently several times.
• IT takes you to the startup menu.
• Here press the F10 key to go to the bios.
• Then push the F9 key to load setup defaults
• Later press F10 to save changed and exit.
• Once you are booted back to windows please try the card reader with multiple memory cards and check if they work correctly.
• Also, check if these cards work correctly on a different device like your smartphone or iPad or another computer.

If they work correctly then perform all the prescribed steps from this link: https://hp.care/2DAWTXX (HP Notebook PCs - Using and Troubleshooting Memory Card Readers (Windows 8)

• Although the steps are for Windows 8, they are also relevant for Windows 10.
• Now check for issue resolution.

If the issue persists, then the card reader is faulty and needs to be replaced by contacting HP phone support.

HP Technical Support can be reached by clicking on the following link: https://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  It is paramount to assist you as you are a valued HP customer.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead.