• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

This my 3rd encounter with this particular issue. My HP Spectre x360's AC Adapter suddenly failed with a "popping noise" and the USB-C port emitted several sparks while plugged in. When this happened, I noticed the battery indicator went from "charging orange" to blank -- no longer charging. Having had a USB-C power supply issue with this laptop several times before where the motherboard also sparked and burned (fixed eventually), I immediately unplugged the current AC adapter from that USB-C port for electrical fire safety concerns.

 

USB-C port #2 seems to be functional (I borrowed a colleague's adapter, and it worked fine without issue). USB-C port #1 no longer works with any adapter. Additionally, trying to plug in my original adapter into the other USB-C power-compatible devices that usually receive charge no longer elicited a charge response. It seems that both that USB-C port #1 and the AC adapter had a sudden electronic/mechanical failure similar to issues in the past. I have noticed multiple sparks and burning smells from USB port #1. The computer also runs extremely hot at times, to the point where the bottom panel cannot be touched without burning skin.  I'm concerned that this could be a tremendous electrical fire safety issue, as I continue to have electrical components popping, hissing, and failing.

 

Can someone from HP assist? I submitted a ticket previously, but the repair order was cancelled while I was unable to return to my home to ship the laptop out.

1 REPLY 1
HP Recommended

@zippitydoo1

Welcome to the HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.