HP Spectre x360 : annoying fan noise (even during basic web browsing)

[hkm1]

Hi,

I just received my HP Spectre 360 (13-4007na). Its the top end model - i7, 8GB / 512GB  SSD / QHD with Windows 8.1 - 64.

I am noticing that the fan comes on even for basic web browsing activity. All you need to do to get the fan started is load 4 to 5 tabs on a mainstream news site (like theguardian). This can be consistently reproduced. 

More details

- I am using Chrome as my browser. 

- I have installed all the recommended Windows updates (400mb+)

- The machine is brand new. So there is no question of dust etc.

- My room temperature is quite low - about 12 C

- I installed speedfan, one of the temperature sensors reads 60 C after opening about 5 tabs

- The fan stays on for several seconds at a time, starting up again when you open new pages

- The fan is quite loud and very distracting.

This is very disappointing and  is a deal breaker for what is presented as a "premium" ultrabook model.  None of the online reviews seems to mention this. Just wondering if its just a issue with my machine.

Would very much appreciate any suggestions.

Thanks,

hkm.

[besthbk]

I just got my computer today and I am noticing the same problem. However, no one else seems to be having the same problem I suppose? My computer's specs are almost similar, i7, 8gb ram, 256ssd with FHD screen. I don't know if we should try calling HP and try and get a replacement or hear what other people have to say? What do you think?

[W-dawg]

i literally just bought the same laptop(256SSD INSTEAD) and after the first charge the fan has been nonstop and the bottom is hot. im thinking about tsking it back, didnt want a problem laptop.

[RonanG3]

Hi, I just replaced my  Spectre X360 ( Intel core I5 and 4GB) with the highest Spectre configuration that I just have for 5 days.

I have exactly the same problem....the fan is like always on and I cannot work with such noise.

I have to say the I5 model was not making such noise...I wanted to get the Highest configuration and gave back the model to get this one.. but if I knew it would make such noise, no way!

I really hope the HP team will work something on this. Buying the highest premium HP Spectre with at 1700€ and having such feedback is really disapointing!

Hope this additionnal comment will help .

Ronan

[mightymos]

I am experiencing the exact same problem. I have the i5 model, Full HD with a 512GB SSD.

I think we should call HP and see what they say. I'll call them tomorrow and report back. I hope you all do the same.

If it's common and there's nothing planned to resolve, I will return this. 

[Phynal]

I have this too. Honestly, I suspect Chrome. It is infamous for eating system resources.

[mightymos]

For a machine like this, it should be able to handle moderate Chrome usage.

I'm surprised to find that this is the only thread concerned with this issue. 

[KidLouie]

I just got my spectre the other week and I am really just now noticing the fans....I usually have music playing / im flying on a plane / noisy part of town / etc. This was my first time using the laptop in a quite area and good god the fan is annoying. It revved up and down while i was doing google searches about that very topic....which lead me here.

[codex73]

For me it was "Realtek I2S Audio Background Proc" the cause of the constant fan noise.  Open up "task manager" CTRL-ALT-DEL, then find the process(it was using 40% CPU), kill it. Then go "Startup" tab on same panel and change it's status to "Disabled" so it doesn't load on startup.  If this process is not currently causing a cpu usage problem, find the one.

Not sure it affects the sound of the system, I didn't for me.

Cheers 😉

[nicksan]

Same here. I have an i5 version and the fan kicks in pretty fast.

I stopped using Chrome some time ago and now use the latest IE version.

The fan kicks in even if I have 1 page open. It depends on what's on the page. If there's lots of animations, flash, etc., then the fan will start to kick in.

I have 1 Hyper-V VM and if I run that, the fan kicks in and never stops, even if the VM sits there idle. (Only the OS installed, nothing else is running) 

It gets pretty loud. I go to task manager and the CPU is barely at 10% usage, if that much. 

Pretty annoying...