HP Spectre x360 battery swelling

[neumann1990]

Just notice that my laptop is swollen around the middle of the unit. I suspect the battery is expanding, and now I'm worried it could explode and/or start a fire. Seems like there are a lot of cases on the forums about this. 

I'm hoping HP can help me fix it before something gets damaged or someone gets hurt. 

[Dragon-Fur]

@neumann1990 

Welcome to the HP Community Forum.

There is cause for concern - "worry" is not necessary if you are proactive to reduce the chances of the situation getting worse.

What?

At the least, the battery will fail.

At the worst, yes, there can be physical damage and loss of data.

HP will assist if the computer is still in Warranty.

Open >  HP World-Wide Support

 Select your region and follow the prompts

You can also check here:

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case warps or won’t close, touch-pad stops working, “odd” bulging near the keyboard.

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

From HP

>>> HP Support > Battery Swelling / Swollen – Start Here

===============================================

Repair and Replace

You can opt to take care of this issue yourself.

Replacing the battery is generally not difficult though you do have to be more careful with a battery that is visibly bloated or damaged.

Open

Maintenance and Service Guide

Part Number and replacement procedure on Pages 31-32

Description                                                                                                                                         Spare part number
6-cell, 84-WHr, 3.64-AHr, Li-ion battery (includes cable and speaker retention clips)      L29184-005

If the battery is not available at the  HP Parts Store

Purchase a compatible battery from a merchant of your choice in your region.

===============================================

HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Scroll down to Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery HP  or HP Battery

Find a similar model type to your system > Select and watch your Video

===============================================

Additional Information

Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came installed with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

 ===============================================

What if?

If you do need help changing out the battery, a competent technician or skilled friend or family member might help.

Professional replacement - Comments

Battery replacement is not generally expensive as long as there is not other damage due to the bloating.

IF the tech claims to find damage, ask to see it -- most techs are honest -- that might not include everyone.

 ===============================================

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP Spectre x360 - 15-df1033dx 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[sandytechy20]

@neumann1990

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[sjercha]

My computer was out of warranty.  I had to pay $250 for battery replacement and negotiated a loaner PC in the interim.  The fix was quick but I'm pretty unhappy that I was charged anything.  I feel like this was a manufacturer defect.  I wonder if there is a class action/recall possibility on this issue due to the widespread occurrence.