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‎05-11-2019 10:38 PM

HP Recommended
Product: 15-bl012dx
Operating System: Microsoft Windows 10 (64-bit)

The battery on my Spectre x360 is swollen and pressing against the touch pad, making it almost impossible to click on it. I see that there are a lot of other reports about this problem. Is HP fixing this problem? I think this battery should be recalled if it is such a widespread problem.

3 REPLIES 3

‎05-12-2019 01:11 AM - edited ‎05-12-2019 01:13 AM

HP Recommended

I do recommend that for your own safety you should no longer charge the battery.

 

Is your notebook still within the warranty period?

Check at the link on the support page below this line.

https://support.hp.com/us-en/product/hp-spectre-15-bl000-x360-convertible-pc/13823372/model/15241989...

 

I will ask a moderator to help connect you and the team at HP that can help you. 

Update: Moderator assistance requested.

 

Please be aware that the contact may not happen until tomorrow as it is still the weekend. Thank you for your patience.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎05-12-2019 08:25 AM

HP Recommended

Thanks Erico. My laptop is just over 2 yrs old so not under warranty anymore.

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‎05-12-2019 08:57 AM

HP Recommended

@SolarixR

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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