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- HP Spectre x360 catch on fire ?

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09-03-2019 06:21 AM
HP Spectre x360 catch on fire part2
08-31-2019 06:30 AM - edited 08-31-2019 07:37 AM
Need help..
i bought less than two years ago for over 1300$ an HP Spectre x360 13-4103dx and I noticed few days back that the computer doesn’t lay flat on my desk and the keyboard started warping towards me.
looks like the battery is expanding...
i got worried that the battery would reach a point where it could potentially burst and because of the acid present in the battery in contact with other components could potentially catch on fire or worst explode.
I called HP customer service and they told me that it is a mechanic flaw in the battery, but because not many have reported this problem thy have issued no recall to Resolve this problem.
They told me that I can send the computer in repair but all the cost was on me... or they could sell me the battery for 138$...and then find an authorized repair shop and get it replaced... probably 250$ more...
is this what you get from HP when you buy their “premium product” ?
I fly nationally and overseas and the computer is with me all the time , I had the computer with me during my last trip and it was already warped, at the check in at the airport they don’t verify the integrity of the laptop, what if it burst while Is in the air???
i started getting worried as my 12 years old daughter as the same model and also hers started warping.
if someone from HP wants to reply to this please do it so everyone is aware of the risk.
Please advise
thank you
Message received from HP customer service was:
the cost of the repair start at 350$ you have to pay... we are not responsible for a flaw in the design of the battery and that’s it.
My advise to you:
don buy HP product anymore move to a different brand
They sell bad product and they are not willing to help.
be aware of the risk ... the battery can potentially explode on you or your family.
09-03-2019 06:47 AM
Hi,
This is from HP document:
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