HP Spectre x360 defective spacebar

[Bebop5555]

I purchased this laptop at the very endof last year intending to use it for starting University.  At the time I noticed thatthe spacebar wasn’t very responsive but since I ended up delaying University until this month I haven’t used the laptop at all through theyear.

Now that I’ve started University I discovered that the space bar is mostly unusable.  Space key presses are not registered unless you press on a very specific area of the spacebar.  Being able to type at speed is impossible asitcan take several key presses for a space to register.

When I was googling a possible cause it became clear that this is a very common defect with this typeof laptop.  This is completely unacceptable for a very expensive,so called ‘premium’ laptop.

I have tried contacting the support email at ukstore.postsales@hp.com but my email was ignored.

I've tried logging a request through HP customer support but Iget the response "Your Case Number: Unavailable".

I've tried ringing the support number butI just siton hold.  I need this resolving quickly for university.

[Dragon-Fur]

@Bebop5555

Our community is not a direct conduit to HP Technical Support.  We have only limited means to direct your request.

I have asked that someone take a look.  Should there be a response, you will see it here before anyone tries to contact you using other methods.

It is my understanding that emailing the Store for warranty service may not work - emails intended for other than Sales help likely do not have any way to reach the Technical Support unit.  This is especially the case when the device is nearly a year old. 

Good Luck.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Cheron-Z · Accepted solution]

@Bebop5555

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[Bebop5555]

Hi,

thanks forthe help, Dragon-Fur and Cheron-Z.

I was contacted though private message by a HP representitive but I wasn't comfortable providing the level of personal details they were asking for, especially since HP should already have those details.

Instead I was finally able to get through to someone onthe phone and they were veryhelpful and have arranged repairs.

[Dragon-Fur]

@Bebop5555

Contacting HP Technical Support through the appropriate channels is always the best option.

Depending on other resources to report an issue for you is a "secondary" choice.  This includes our Community;  our agents have no way to deteremine who you are until you verify / provide the necessary information.  I agree that providing personal information under any circumstances is something of a "sticky" point since there are so many, many scams out there.

I am glad you are on the way to having the issue resolved.

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[Amit101Arora]

Hello - I have the same issue.  Please help! 

[Cheron-Z]

@Amit101Arora

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking  here To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
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If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you