HP Spectre x360 is dead and won’t charge

[Destinys1]

My laptop an Hp Spectre x360 is completely dead and won’t charge. Yesterday it was working fine, ran out of battery and I plugged it in. It wouldn’t charge at all. I switched outlets and then plugged something else into the outlet to confirm it worked—it did. I used my brothers charger which worked perfectly well on his computer and it still didn’t work. So it’s not a problem with the outlet or charger. I tried a hard reset, I tried taking the battery out and putting it back in, I tried all the tips online and it’s still not working. Then I looked it up and it turns out this is a big common problem with this line of computers and that other people found that the motherboard died. This laptop is less than 2 years old. No parts should be dying. This is clearly a defect of HO Spectres. I need a repair or a new computer ASAP. 

[Dragon-Fur]

@Destinys1 

You likely just need a new battery.

Observations

HP will not replace your out-of-warranty computer for want of a battery. 

HP will not repair an out-of-warranty computer for a battery that should be replaced by the owner / consumer. 

The Exception to that, of course, is if the battery is on a Recall List.

Product Recalls – Please READ

Open:  HP Replacement programs and product recalls

Granted that these statements are personal opinions.

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What to do?

Two years is not a long time - it is long enough for you to need to replace the battery.

What you already know, have tried...

"All the tips" include the Diagnostics, of course.

That result has likely confirmed the battery status for you.

TKB Article contributed by HP Wes_notebooks 

Testing for Hardware Failures

Related, though not useful for a battery that no longer works at all...

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

Information you will need if you will replace the battery...

Replacement and Purchase Options

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

Open Support Home

Find Parts and Replacement Procedure

• Open Support Home >> Enter the full model name
• When the website opens, select category Manuals
• Look for and open the Maintenance and Service guide for your computer (document name varies)

NOTES  

1. The exact name of the document varies, though usually the word "service" or "maintenance" is included in the name. 
2. The "Service Guide" and "User Guide" are not the same documents.

• Part numbers and replacement procedure are listed in the component replacement section (wording varies)

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Good Reference

HP Collection of “how-to” videos

HP Video Gallery

• Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

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Find / Check for parts at PartSurfer / HP Parts Store

Open PartSurfer

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Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

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Enter the name of your device

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[Destinys1]

I apreciaste the detailed response. However, I don’t want to pay for a new battery if it turns out it is a defective motherboard. Considering many people describe the exact same problem and the problem wasn’t with the battery, I’m hesitant. Some of those  people were also out of warranty but hp replaced the faulty parts. Also I’ve never had to replace a computer battery after 1.5 years before. That still strikes me as the manufacturer not doing their due diligence. I might buy a new battery and see. 

[Dragon-Fur]

@Destinys1 

OK, you are welcome.

I never argue with points of opinion.  Smiling.

The answer aside (Replace the battery), anything else must be sorted with HP.

"We" are not HP Support.

That said...

Request for an Assist

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[Destinys1]

Thank you for your help though. I might replace the battery and see if that works. Do you know the contact number for HP? I couldn’t find it anywhere on the website only this forum. 

[Dragon-Fur]

@Destinys1 

You can certainly try to contact HP Support and submit a case.

Due to the incredible strain on the in-care resources, Out-of-Warranty submissions might circle you back to "here" (us).

I realize you are unhappy - the truth is that is is likely just a dead battery and nothing damaged or nefarious going on.

Batteries can last for years, or (frequently) they last about as long as the warranty - or they can die within warranty.

I could be completely wrong, of course:  The underlying cause of the failed battery could be something sinister (a different hardware failure).

I've put in the request for review - if an agent responds, you can plead your case for free repair.

Hang in there.

Stay Safe.

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[Riddle_Decipher]

@Destinys1 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.