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whogoesthere
Level 1
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Message 11 of 15
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HP Spectre x360 motherboard failure

image.jpegI have the exact same problem with my hp specter x360. I have posted in the forums before but have gotten no help. I took my laptop to a computer repair shop revealing the burned out motherboard component. Is hp going to do anything about this obvious defect that has affected numerous others? 

Warrior30
Level 3
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Message 12 of 15
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HP Spectre x360 motherboard failure

same thing happened to me.

 

I got contacted by a very nice support rep and while I mentioned I could literally prove we've purchased 50+ HP laptops/desktops/servers for all of our companies (We're an MSP), they still said it'll cost $700 to repair since its out of warranty.

 

Essentially, what they're saying is their laptops dying after two years is considered NORMAL.

 

TWO YEARS FOR A LAPTOP THAT COST OVER $1500 IS NORMAL?

 

While Apple machines are overpriced, their build quality never gives me issues and when it does (e.g. when my MacBook battery practically imploded, similar to this), they replaced it FREE OF CHARGE since its a clear company defect.

 

The sad thing is they (the mods) make it sound like you're getting contacted by their support to receive actually beneficial support but its practically a sales pitch.

 

$700?????????????????????? Half the laptop price? Cool

 

Not sure what to say here guys, might want to consider Dell or Apple at this point.. Lenovo also has AMAZING customer care, they send replacement boxes next day at one of my clients.

 

What an absolute joke.

KCGirl3
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Message 13 of 15
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HP Spectre x360 motherboard failure

Hello - having the same issue.  Any chance you have either Jeff or Lee's contact information you could send privately?

Retired danny-r
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Message 14 of 15
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HP Spectre x360 motherboard failure

@KCGirl3

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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KarZol
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Message 15 of 15
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HP Spectre x360 motherboard failure

Hello Sir,

  I'd like to buy Hp Spectre 360 

model: 13 - AP0053D

I read an online bunch of problems with it. I am scared. It's too expensive for a couple of months for use.

I really need one of a reliability type of laptop.  Can you recommend me a perfect solution? 

 

Thanks for..

Zoli K.

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