HP Spectre x360 motherboard failure

[emb-other]

My HP Spectre x360 (model 13-ap0053dx) froze and died while charged.  I have had it for a little under 18 months, and the warranty ended at 12 months.  I have taken good care of it.  I took it to the service center of the store I bought it from, and they were pretty sure the motherboard failed and shipped it to a larger service center to be inspected.  Yesterday I was told that the motherboard needed to be replaced, and the total cost would be $877 if I wanted them to repair it.

This is a $1,550 laptop.  I made the investment because I thought I was getting a high quality product that would last me at least 6 years with proper care.  I really liked its versatility, speed, and lightweight design. After searching this forum, apparently lots of customers have had the motherboards of their Spectre x360s fail, which is extremely disappointing.  I want to know if HP is willing to fix this.  I shouldn't have to pay almost $900 to salvage a computer that was supposed to be top-of-the-line, just a year and a half after buying it. 

[Echo_Lake]

@emb-other
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[emb-other]

@Echo_Lake Thanks for your response and for passing on my message.  I'm waiting to hear from them. 

[emb-other]

When can I expect to hear back from HP? I have not heard anything yet, and I need to know whether to have my laptop returned from the diagnostic center.