My HP Spectre x360 (model 13-ap0053dx) froze and died while charged. I have had it for a little under 18 months, and the warranty ended at 12 months. I have taken good care of it. I took it to the service center of the store I bought it from, and they were pretty sure the motherboard failed and shipped it to a larger service center to be inspected. Yesterday I was told that the motherboard needed to be replaced, and the total cost would be $877 if I wanted them to repair it.
This is a $1,550 laptop. I made the investment because I thought I was getting a high quality product that would last me at least 6 years with proper care. I really liked its versatility, speed, and lightweight design. After searching this forum, apparently lots of customers have had the motherboards of their Spectre x360s fail, which is extremely disappointing. I want to know if HP is willing to fix this. I shouldn't have to pay almost $900 to salvage a computer that was supposed to be top-of-the-line, just a year and a half after buying it.
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