HP Spectre x360 quality issues

[janre]

Hi,

I have written earlier in this forum (see here: https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-x360-hardware-quali...).

The problem is with the quality of the build of my laptop. I am using my laptop on a daily basis and when working with it, the lower right and left corners are making crackling sounds when i put my palm/hand on it while typing. Also, when adjusting the angle of the screen, there is a crackling sound from the right hinge.

I have brought my laptop to a warranty service previously and they "fixed" it. Two weeks later all the same problems appeared again. Since I need my laptop on a daily basis, I can't afford to take it to the service again for two weeks, especially knowing that the last time didn't really help.

The question is - is this something that can actually be repaired? Or it is a design flaw, because the laptop is very thin and not intended for a daily use (!) ? Maybe I just got a laptop from a bad batch and it's just defected?

Any insight on this would be very welcome!

Thank you!

[Echo_Lake]

@janre
Thank you for posting on HP Support Community

I understand the difficulty with the problem. ​​​​​​As we have limited support boundaries in the support community as of now. In order to resolve the issue, we have to elevate the case to the next level, I will share you few details through a private message. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link:https://h30434.www3.hp.com/t5/notes/privatenotespage

[janre]

They actually got back to me. First time a country representative contacted me via e-mail and asked me to forward her the documents give by the warranty service. After she received them, she said that the case is closed and she won't do anything. Now I have been contacted through a private message by the HP support staff, let's see where this goes...

[janre]

I can't reply to the private message, because apparetnly I have reached the maximum number of private messages that I can send (??). Can you, please, help me on this?