HP Spectre x360 touch screen stopped working

[pscarbor]

'Windows Resource Protection did not find any integrity violations.'

Any more information from the other users who are having this same issue?

[praveen196]

@pscarbor

I understand your concerns.

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a  nice day!!

[pscarbor]

Uninstalled the EzPen application.  Touch screen now works.

[pscarbor · Accepted solution]

None of that worked: I did the bios flash, but did not do the reset.  I found two EzPen applications; I uninstalled the non-HP one.  Touch screen now works.

Suggest you notify other users who have been affected.  Apparently (?) EzPen doesn't work on some HP laptops anyway, and installing the second one disables the necessary drivers.  In Drivers under 'human interface drivers' I now see all drivers up and running, including the touch screen.

Sounds like a 'new feature' that wasn't thoroughly tested - I think it was installed about six weeks back as part of an update.

[Riddle_Decipher]

@pscarbor That's awesome, I'm glad you've got that sorted, to help other find you solution, simply select the "Accept as solution" tab on your post,

That said, if you need anything else, feel free to write to us and have a good day, ahead.