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‎03-29-2019 04:05 PM

HP Recommended
Product: HP Spectre x360 13-4096nf (Part Number M7W08EA)
Operating System: Microsoft Windows 10 (64-bit)

Hello Everyone,

Recently my HP spectre turned off by himself and didn't power on for about a day. I've been able to power it one time, since then impossible. 
I can smell a burn, I have decided to open the bottom and I discovered that a capacitor wasn't in a good shape. I have contacted HP, since it is out of warranty they don't really want to help me with this and as the support said my laptop is absolete 😉 Well he has 3 years and it is the first time something like that happens to me. So HP laptop can last 3 years top ? It's a joke.

Anyway I want to replace the motherboard (Part 801505-501) with a new one. Does anyone know if I can instead replace the motherboard with one from another Spectre 13 model ? If for example I find one cheaper than my original one.

Thank you everyone !
Tom

1 REPLY 1

‎03-31-2019 05:29 AM

HP Recommended

Hi @Tom168

 

Welcome to the HP Support Community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

If you wish to help to community grow, you may simply select “Accept as Solution” and hit the thumbs up to say thanks for my efforts.

 

Have a good day ahead.

Asmita
I am an HP Employee

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