03-14-2016 08:06 AM
Thank you in advance.
Solved! Go to Solution.
03-14-2016 11:14 AM
I will ask to have your issue escalated to the apppropriate team within HP.
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If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.
03-14-2016 11:24 AM
03-14-2016 08:43 PM
03-21-2016 01:20 AM
Update on the situation: It's been a few days since my last post. The issue has not occurred since then, though I haven't tried disconnecting the tablet from the keyboard. For people who are going through the same thing, try system restore to the date before the issue occurs and reinstall the update. It seems my particular case happened because an update didn't install properly.
05-04-2017 10:19 PM
What's new this time is that when docked, the dock station seems to remain "on". I can hear something whirring and clicking on the dock, to the left side of the mouse pad. It seems to sync with the battery LED lights when it's plugged in. Otherwise if the tablet is not docked, the dock station makes no noise and the battery seems to charge correctly.
Could I get some assistance again?
05-07-2017 10:15 AM
Its been over a year sonce my last issue, but it seems it has resurfaced. Previously I had solved the problem by myself, but after applying the same solution (system restore due to faulty software update), it seems the cause of the problem has changed. I'd like some assistance this time again please.
My problem is that the tablet can't recognize that it is docked. As such, the keyboard, mouse, D Drive and battery are inaccessible. As like last time, it seems the dock charges properly ( as indicated by the orange LED battery light), however, when charging while docked, the LED light would cycle between white, orange, and nothing (roughly 1 second per phase).
Something new to thos issue os that the dock station seems to be "doing something" when docked. There is a faint whirring and click within the dock, to the left of the mousepad, with the click being in sync with the "nothing phase". I haven't investigated any further (I don't know how to disassemble the dock).
This issue came up after "wobbling" the screen while docked maybe a little too rough. Since then there have only been two occassions where the two batteries were connected, but I haven't been able to reproduce it.
This seems like a highly specific problem. Any suggestions is fine.
05-07-2017 10:17 AM
This particular issue was resolved. A similar issue has arisen and can be found here.