HP Stream 14 laptop battery bulges like balloon

[karelian]

I bought a HP Stream 14 laptop (N3060) september 2019.  It was some kind of surplus but brand new and under normal brand new product warranty by seller.   HP support by serial number says however out of warranty in august 2019.  (Laptop is 2018 model).

Straight out of box my HP Stream worked well and battery lasted 10 hours.

Now the battery is for no reason bulged wery badly and because of that it pressures/distrubs touch pad and keyboard.

The bulging started few months ago and was first  wery mild but now my HP Stream is practically broken.

I opened bottom screws and the battery is like balloon.

I can use the laptop because the bottom plate screws are off and thus battery doesn't  put pressure  to keyboard and touch pad but i'm not happy.

This is second  my HP laptop that has bulged battery in about 2 years use - the first was HP MINI 1099eg.

I was hoping there could be a HP Recall for this laptop (because bulging battery) but no avail.

Can I use this laptop until i buy a new one or is bulging battery dangerous.

For HP mini HP said 2011 that bulging battery is no problen ...

[Dragon-Fur]

@karelian 

Welcome to the HP Community.

My opinion:

You should get that battery out of the computer, of course.

Leaving it can cause other issues besides the obvious.

Any brand battery in any brand computer can swell - this is not a unique issue to one brand of computer or battery.

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"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case is warped, touchpad stops working, “odd” bulging near the keyboard.

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

From HP

>>> HP Support > Battery Swelling / Swollen – Start Here

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If you want to replace the battery...

Open  HP Stream Laptop PC 14 * Model numbers: 14-ax0XX - Maintenance and Service Guide

Part number and replacement procedure on Page 24

Description                                                                   Spare part number
Battery, 3-cell, 41-WHr, 3.615-AHr, Li-ion            844203-855
Battery cable                                                                905566-001

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HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

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Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

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HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Stream 14-ax000 Laptop PC 

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