HP Stream (NEW) 100% CPU & 90% Memory

[Ryanpest]

Hi, my HP Stream 14 Laptop 14-ax067nr Windows 10 Notebook (BRAND NEW) Always 100% CPU & 90% Memory, Ive added only Office and everything struggles to load and process. What can I do? 

Specs below:

Product number
X7S50UA
Product name
HP Stream - 14-ax067nr
Microprocessor
Intel® Celeron® N3060 (1.6 GHz, up to 2.48 GHz, 2 MB cache, 2 cores)
Memory, standard
4 GB DDR3L-1600 SDRAM (1 x 4 GB)
Video graphics
Intel® HD Graphics 400
Integrated
Hard drive
32 GB eMMC
Display
14" diagonal HD SVA BrightView WLED-backlit (1366 x 768)
Keyboard
Full-size island-style
Pointing device
HP Imagepad with multi-touch gesture support
Wireless connectivity
802.11ac (2x2) and Bluetooth® 4.0 combo
Expansion slots
1 multi-format SD media card reader
External ports
2 USB 3.1 Gen 1 (Data Transfer Only); 1 USB 2.0; 1 HDMI; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
33.7 x 22.6 x 1.79 cm
Weight
1.43 kg
Power supply type
45 W AC power adapter
Battery type
3-cell, 41 Wh Li-ion
Webcam
VGA Webcam (front-facing) with integrated digital microphone
Audio features
DTS Studio Sound™ with 2 speakers
Software
Operating system
Windows 10 Home 64
HP apps
HP ePrint; HP Recovery Manager; HP Support Assistant
Software included
McAfee LiveSafe™
Pre-installed software
Netflix; Dropbox; OneDrive; Skype (60 minutes/month for one year)
Software - Productivity & finance
Office 365 Personal 1-year

Thanks in advance,

Ryan.

[EddyK]

Hi Ryanpest,

Please upload a screenshot of your Task Manager with the processes taking up the most usage. This is done by clicking CPU or Memory which are located at the top.

This is so I can see what is taking up the CPU and recommend steps from there.

Awaiting your response,

kem579

[Ryanpest]

[Ryanpest]

It took almost 5 mins to complete that task. With the screenshots loading to actually posting. Im unsure what i can do to speed this up. Or if i should contact customer support to return. Surely they wont make a laptop that cant at least handle excell and windows 10. 

Thoughts. 

[EddyK]

Hi Ryanpest,

Unfortunately, it looks like your new computer is suffering from Windows Module Installer Worker which is basically a background process handling Windows updates. It also seems that your PC doesn't have enough space for the update.

There are several steps you could take but I would kindly like to direct you to 2 other posts regarding this: 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Stream-Storage/m-p/6520114/...

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Updating-Windows-10-on-HP-Strea...

If you would like clarification or additional methods, just post back.

Regards,

kem579

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[pjc123]

"Surely they wont make a laptop that cant at least handle excell and windows 10."

Oh yes they did.