HP Support Assistant Showing updates required on a Device that is already up-to-date,

[klt813]

Hi, I have two HP laptops; Envy (Model: IWC57AV) and Pavilion (3AJ13AV).  Both are running Windows 10, 1909.  I first noticed the issue after the upgraded to 1909 on the Envy/ Both devices and my HP printer are registered and shows on both laptops in HP Support Assistant.  However, when I open HPSA on the Envy it says the Pavilion needs 27 important updates.  When I check HPSA on the Pavilion, it shows no updates required and is up-to-date according to the Action Log.  I uninstalled HPSA on both and reinstalled and problem exists.  If I remove the Pavilion from HPSA and add it back will it clear out this discrepancy or is there another way?  I am not on the Pavilion as often as the Envy.  I will use HPSA on the Pavilion to see if I need to check the Pavilion.

[Dragon-Fur · Accepted solution]

@klt813 

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@klt813 wrote:

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If I remove the Pavilion from HPSA and add it back will it clear out this discrepancy or is there another way?  I am not on the Pavilion as often as the Envy.  I will use HPSA on the Pavilion to see if I need to check the Pavilion.

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Personal Opinion

Likely not, at least not at this writing.

There are a couple of things going on (maybe) -

HP Support Assistant does not seem to be able to maintain reliable information for "other devices", that is, those devices added to the local installation of the software for the purpose of remote monitoring.

Less likely, though I have no way to check / verify / know, if the local installation of HPSA is one version and the "remote' system actually has installed a different version, the collection might be filtered differently.  As said, this is not likely the case.

HPSA does not truly have a way of remotely "logging in" to the "other device" to check what that device has in its "update" database.  In fact, I don't know the criteria used - this is just random blather and "hunting for Easter eggs".

The current solution (in so much that I am aware):

Ignore it.  It doesn't (at this time) work as hoped / expected.

Log into each machine to check that machine for its update status.

Check - and if necessary - Ask the question again after HPSA is updated to a new version. 

Why?  Things might change.

Help and Troubleshooting for HPSA

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