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‎10-04-2019 03:41 AM

HP Recommended

I have HP EliteBook Folio 1040 G2

Whenever I check check updates in hp support assistant it fails because of system analysis ı even closed my firewall it did not do anything .  I  deleted HPSA and hp support solutions framework  then reinstalled them it did not worked. i cant update my drivers because of that . When i try to install drivers manually from the hp customer support, it did not work either. 

what should i do ?

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‎10-04-2019 06:01 AM

HP Recommended

There is no solution for that. HPSA was updated then a Windows 10 update comes... Try to install manually. 

 

User systeminfo command in Command Prompt in order to see when your windows was installed.

 

E.g.

 

OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.17134 N/A Build 17134
OS Manufacturer: Microsoft Corporation
OS Configuration: Member Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Windows User
Registered Organization:
Product ID: 00331-10000-00001-AA003
Original Install Date: 13.07.2018, 16:48:02

 

Then go to driver page and install manually. 

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