cancel
Showing results for 
Search instead for 
Did you mean: 
themusicman926
Level 2
27 15 1 1
Message 1 of 7
514
Flag Post

Solved!

HP Support Assistant driver issue

HP Recommended
HP Pavilion 15
Microsoft Windows 10 (64-bit)

Hello

 

My HP Support Assistant was recently installing some updates when it came across an error. The update was a driver for "Realtek High-Definition Audio Driver". It could not install this driver. Does anyone have any advice on how I can fix this?

 

Thanks,

Charles

6 REPLIES 6
CherylG
Level 17
44,714 38,155 3,357 11,476
Message 2 of 7
Flag Post
HP Recommended
Get your Product number -should be at bottom edge of HP SA. Or you can get it by holding Fn key and tapping Esc key. Minimize any open windows if you use Fn + Esc or it will pop up under it.
 
 Once you have the info, use the button at top of this page titled "Support", then click "Software and Drivers" from the menu. On the next page enter your Product Number. After entering  click 'Find my product' button. On the next page be sure correct OS is selected-if not click Change to edit .A list will populate with drivers/software.
 
  Download & Save the latest Realtek Audio driver. Once download completes click the file to install. You may have to delete the task in HP SA before it will let you install it (I did) so go ahead and delete it before you start.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

0 Kudos
themusicman926
Author
Level 2
27 15 1 1
Message 3 of 7
Flag Post
HP Recommended

Thanks for the help. I got it working so far. But the installer said that it would uninstall the current driver, then reinstall after I rebooted. I rebooted and nothing has happened so far.

0 Kudos
themusicman926
Author
Level 2
27 15 1 1
Message 4 of 7
Flag Post
HP Recommended

Is it possible that the driver just isn't compatible with my PC? But also when I install an older version, I get the error code 10 where it can't start.

0 Kudos
CherylG
Level 17
44,714 38,155 3,357 11,476
Message 5 of 7
Flag Post
HP Recommended

I have seen several people report problems installing the new Realtek Audio drivers on various models. Try running it again- but this time right click it and choose Run as Administrator.

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

0 Kudos
themusicman926
Author
Level 2
27 15 1 1
Message 6 of 7
Flag Post
HP Recommended

I was actually able to install it successfully by just completely uninstalling the original driver and then installing the new one. 

CherylG
Level 17
44,714 38,155 3,357 11,476
Message 7 of 7
Flag Post
HP Recommended

Great news!

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation