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‎08-09-2017 06:39 PM

HP Recommended
Product: HP Pavilion 15
Operating System: Microsoft Windows 10 (64-bit)

Hello

 

My HP Support Assistant was recently installing some updates when it came across an error. The update was a driver for "Realtek High-Definition Audio Driver". It could not install this driver. Does anyone have any advice on how I can fix this?

 

Thanks,

Charles

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2017 07:21 PM - edited ‎08-09-2017 07:22 PM

HP Recommended
Get your Product number -should be at bottom edge of HP SA. Or you can get it by holding Fn key and tapping Esc key. Minimize any open windows if you use Fn + Esc or it will pop up under it.
 
 Once you have the info, use the button at top of this page titled "Support", then click "Software and Drivers" from the menu. On the next page enter your Product Number. After entering  click 'Find my product' button. On the next page be sure correct OS is selected-if not click Change to edit .A list will populate with drivers/software.
 
  Download & Save the latest Realtek Audio driver. Once download completes click the file to install. You may have to delete the task in HP SA before it will let you install it (I did) so go ahead and delete it before you start.

 

**Click Accept as Solution on a Reply that solves your issue**
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View solution in original post

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6 REPLIES 6

‎08-09-2017 07:21 PM - edited ‎08-09-2017 07:22 PM

HP Recommended
Get your Product number -should be at bottom edge of HP SA. Or you can get it by holding Fn key and tapping Esc key. Minimize any open windows if you use Fn + Esc or it will pop up under it.
 
 Once you have the info, use the button at top of this page titled "Support", then click "Software and Drivers" from the menu. On the next page enter your Product Number. After entering  click 'Find my product' button. On the next page be sure correct OS is selected-if not click Change to edit .A list will populate with drivers/software.
 
  Download & Save the latest Realtek Audio driver. Once download completes click the file to install. You may have to delete the task in HP SA before it will let you install it (I did) so go ahead and delete it before you start.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎08-09-2017 09:53 PM

HP Recommended

Thanks for the help. I got it working so far. But the installer said that it would uninstall the current driver, then reinstall after I rebooted. I rebooted and nothing has happened so far.

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‎08-09-2017 10:17 PM

HP Recommended

Is it possible that the driver just isn't compatible with my PC? But also when I install an older version, I get the error code 10 where it can't start.

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‎08-09-2017 10:25 PM - edited ‎08-09-2017 10:26 PM

HP Recommended

I have seen several people report problems installing the new Realtek Audio drivers on various models. Try running it again- but this time right click it and choose Run as Administrator.

**Click Accept as Solution on a Reply that solves your issue**
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‎08-09-2017 10:33 PM

HP Recommended

I was actually able to install it successfully by just completely uninstalling the original driver and then installing the new one. 

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‎08-09-2017 10:41 PM

HP Recommended

Great news!

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