HP Support Assistant still wants me to calibrate battery after I've done it five times.

[Shaffe]

I replaced the battery on my HP Pavilion and when I ran the battery check on the Support Assistant app, it wanted me to calibrate the battery. I followed all the steps but it still gave me the same message. I calibrated it manually (pressing f2 on restart and following the steps) but it's still giving me the same message on the HP Support Assistant app. I'm all out of options and I don't know what else to do.

Should I just leave it like that or is there something else I can do?

The battery is an HP battery, so not some sort of knock off (if that helps). 

[Dragon-Fur]

@Shaffe 

Welcome to the HP User Community.

Were it mine to do, I'd just ignore the HP Support Assistant.

Certainly, even assuming calibration is warranted at all, once is generally enough.

According to your Software and Drivers setup, this computer is not supported in Windows 11.  This is not a disaster, of course - it simply means you are dependent on Windows Updates to keep the system running as it ought.

That the HP software is not supported in your current Operating System version matters little with regard to the device hardware (battery check?).  The confused message is perhaps symptomatic that the Assistant is less useful on an unsupported machine.

About your battery... Tools you can use and checks you can explore

===============================================

Information / Tests

This section does not apply to a bloated, inflated, swollen battery.

If you know the battery is failing / has failed - skip this section.

Testing the hardware using HP PC Hardware Diagnostics (UEFI)

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

Battery Alert Messages – What to do and FAQ

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

HP Notebook PCs - Lithium-Ion Batteries

===============================================

Run Component Tests – How to

This section does not apply to a bloated, inflated, swollen battery.

If you know the battery is failing / has failed - skip this section.

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

===============================================

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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[Shaffe]

I calibrated the battery in the  HP PC Hardware Diagnostics UEFI, and it said Calibration - Complete. Should I just assume that it's calibrated even tho the Support Assistand app says otherwise? 

Sorry I'm new to all this. I had a free upgrade to windows 11 on my laptop and I updated it, didn't expect some apps to not be compatible with it.

Thank you for the reply btw, it's really helpful and eased my mind a little because I was a but worried I messed something up.

[Dragon-Fur]

@Shaffe 

Anytime you change the version of Windows you are running, there are going to be both expected and unexpected results of the change. 

Once you get used to the few but jarring differences, Windows 11 is usable and might even suit your sense of "this is OK".

The HPSA insistence that the calibration is necessary when it is not needed appears to be some sort of error.

The error MIGHT be the result of the machine not being fully supported for HP software and drivers or it could just be some random error generated in that particular part of the HPSA.  Meh - nice code - not perfect.

Ignore it.

Possible Fixes / adjustments that might tame (better control) the HPSA ...

Open the HP Support Assistant > Settings

Open drop-down menu  More Settings 

Check, If set to ON >> Switch OFF "Automatically diagnose and fix..." option

Section Software Updates Settings

Switch OFF the setting that checks for Updates - you don't need it - the machine is not supported and there won't be "updates".

Example - HP Support Assistant - Settings

HPSA_App_Settings_Auto-Updates_6

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What else?

The HPSA application will normally update itself when needed to stay current.

You can, if you like, uninstall the application entirely - or uninstall / restart / reinstall

Will that "fix" anything?  Sometimes it does so - the application can become corrupted so reinstalling might make a difference.

FIRST

Uninstall the HP Support Assistant Application

Settings > Apps > Apps and Features 

Search or scroll down and find HP Support Assistant

 Select the unwanted program  > Uninstall the software

NEXT

OPTIONAL

Open from Control Panel > icon view > Programs and Features

If found, Uninstall HP Support Solutions Framework software  

Restart the computer and log in.

Final Check – Software / Application is Removed

After the software is uninstalled (and the computer is Restarted), check to ensure the software is actually “gone”.

Settings > Apps > Apps & features

If the software / application is found > Click to select, then Uninstall 

Restart the computer and log in.

Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

Technical white paper - HP Support Assistant 9.0

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"