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chandwpl
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HP Support Assistant

HP Pavilion Notebook 17-ab004n
Microsoft Windows 10 (64-bit)

Hi - please can you help me.

 

My HP support Assistant function is not working properly. It tells me that I have 6 updates but when I try to update by the HP support assistant, it gets stuck after making a restore point . (My Internet connection is fine because I can browse other websites)

 

I have downloaded the software manually from the HP website and installed these, rebooted, yet still the HP support assistant says says I have 6 outstanding updates.  The laptop is only a month old.

 

Please help. Thank you, David

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CrushImages
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HP Support Assistant

Hello and welcome!

 

Try to uninstall HP Support Assistant in program and features.

 

Next download and install the latest version of HP Support Assistant from the page on the link below

 

Click here

 

After the installation, restart again.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

chandwpl
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HP Support Assistant

THANK YOU - it worked!

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