HP Touchpad Not working, Driver I2C HID Problem

[TheCrownPrince]

I've been facing persistent issues with my touchpad, which has completely stopped working due to an I2C HID device problem. I've tried almost every possible solution without success. I’ve uninstalled and reinstalled the drivers multiple times, disabled and re-enabled the device, and even reinstalled Windows 10 before upgrading back to Windows 11 after a full memory wipe.

I also checked Device Manager for errors, updated the chipset drivers and BIOS to the latest versions, reset BIOS settings to default, and disabled power management settings that might interfere with the device. Running full hardware diagnostics using HP's tools didn’t reveal any issues. I even booted into an HP hardware check to check if the problem was OS-specific, but the touchpad still didn’t work, which makes me think this could be a hardware issue.

Despite all these efforts, nothing has worked. Any help or suggestions would be greatly appreciated!

[Hawks_Eye]

Hi @TheCrownPrince 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Commendable diagnosis, superb troubleshooting and splendid description of the issue before posting. Hats off to you on that score. 😊 

There are several options for troubleshooting your touchpad when it is not working. Use the following procedures, until a solution is found.

Perform a hard reset

Test the touchpad in HP PC Hardware Diagnostics UEFI

Run Windows Update

Perform a Windows system reset

 For detailed instructions on how to perform the above steps, please click on the link below:

HP Notebook PCs - Troubleshoot the touchpad | HP® Support

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye