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‎04-19-2022 02:30 AM

HP Recommended
Product: HP TouchSmart 520-1012ci Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

Hello, I am using and older HP Touchsmart 520-1012ci Desktop PC and I cannot get USB 3.0 ports work. USB Ports 2.0 working fine.

I have already tried everything - reinstall AMD driver, Intel chipset etc. I cannot find any USB 3.0 drivers for windows 10. Could you please help me to get them work?

Is there any solution for this issue?


Thank you very much.

Category:
1 REPLY 1

‎04-21-2022 09:50 AM

HP Recommended

Hi@Teonanacatl,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing USB 3.0 issues with the HP TouchSmart 520-1012ci Desktop PC.  

 

I have a few recommendations 

  • Update your Notebook computer to latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 
  • Try doing Reset PC Keep my files from windows and check if it works fine.

If the issue persists then it could be a hardware issue on the USB ports.

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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