HP True Vision 5MP IR camera disapear from device manager after Windows 11 Update

[JunaidiBP]

I update windows 11 home to version 22H2 on an HP ENVY x360 PC 15-ee1000. When I accessed the camera for a video meeting, the error message 0xA00F4244 (No Cameras are attached) appeared. I Check the device manager and can't find the camera icon. The next day, after the laptop abruptly restart while I work, the laptop's built-in Bluetooth device also disappear from the device manager. fortunately, I could fix the Bluetooth by reinstalling the driver, but I could not find the driver for the HP True Vision 5MP IR camera. I tried the HP Support website, but it doesn't provide the driver. I also tried some solutions from the forum for troubleshooting the camera problem, but they didn't work.

Could anyone give me information on where I can get the driver?

Thanks in advance.

[ub6424]

Hello @JunaidiBP 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Bluetooth>

- Expand <Cameras>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[JunaidiBP]

Hi Ub6424, thanks a lot for the fast response and your kindness.
Here is my Device Information:

OS Name	Microsoft Windows 11 Home
Version	10.0.22621 Build 22621
System Model	HP ENVY x360 Convertible 15-ee1xxx
System SKU	49P27PA#ABJ
Processor	AMD Ryzen 7 5700U with Radeon Graphics, 1801 Mhz, 8 Core(s), 16 Logical...
BIOS Version/Date	Insyde F.09, 11/ 4/ 2022
BaseBoard Product	88C2
BaseBoard Version	67.33

And these are the screenshots from the device manager:
Device Manager before expanding CategoryDevice Manager expanding category 1Device Manager expanding category 2

As you can see in the screenshots, the webcam icon does not appear and there are no other categories.

What do you think? Is it a software or hardware problem?

Thanks a lot in advance

[ub6424]

Hello @JunaidiBP 

Please go back to Windows 11 21H2

(1) In most cases, the simplest solution:

 => Use Windows Restore to return to the restore point (date) >>> before <<< Windows was updated to Windows 11 22H2 

https://www.windowscentral.com/how-use-system-restore-windows-11

See section < How to undo changes using System Restore on Windows 11 >

(2) Please report back

[JunaidiBP]

Ok, thank you very much @Ub6424 for the suggestion, I will try with the system restore.

And if not working, I'll go to the nearest HP service center.