HP TrueVision HD Camera

[Chrissie1960]

HP 14s-cf1054TU when using the HP TrueVision HD Camera for any purpose including Microsoft Team Meetings,  the camera is active but displays a black image 

[itsmyname]

@Chrissie1960 -- is there a sliding "privacy" slider that covers the camera's lens?

[Chrissie1960]

No there is no slider

[itsmyname]

@Chrissie1960 -- if you open the CAMERA app in Windows 10, does it work, to show you any image?

[Chrissie1960]

No when I open the camera app.  the light comes on but the screen is black

[itsmyname]

@Chrissie1960 -- do you get the same result, if you connect your web-camera to some other computer, and run the CAMERA app?  If so, then it's time to responsible recycle it, and a local "end-of-life" electronic-devices recycling centre, and purchase a replacement.

If you could find an electronics technician to trouble-shoot, her fee would be about the same as the purchase-price of the replacement.

[Chrissie1960]

It’s a built-in camera,  not a USB camera,  so you can’t remove it 

[itsmyname]

@Chrissie1960 -- since you cannot remove it, use the Windows "Device Manager" to disable it. Then, purchase an external web-camera, and use it.  This method is much easier than paying a technician to disassemble the computer, replace the factory camera, reassemble, and test.

[jenplus4fr]

I have the same problem with my laptop.  At first, I was able to restart it by rebooting the computer.  That no longer works.  Then we installed updates, and it worked temporarily. Now, nothing. The computer is not even a year old, so I should think the camera would still be functional.  It's frustrating, isn't it?

[itsmyname]

@jenplus4fr -- The computer is not even a year old, so I should think the camera would still be functional. 

I agree that it should last more than a few months.  If your computer really is less than one year old, contact HP, and exercise the HP Warranty, which is valid for one year, to get the computer repaired/replaced, at no cost to you.