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‎07-24-2019 08:50 AM - last edited on ‎07-24-2019 10:08 AM by Retired

HP Recommended
Product: HP Notebook - 15-ac157cl (Touch) (ENERGY STAR).
Operating System: Microsoft Windows 10 (64-bit)

I have an:  ( HP Notebook - 15-ac157cl (Touch) (ENERGY STAR )

My OS is:  Windows 10 Pro,.

My problem is: I never used the HP Truevision HD Camera located in the top middle of the screen with the microphone on it's right.

 

(1) I would like to be able to use the Camera?

The driver in Device manager said it is provided by Microsoft on 6/21/2006, Version: 10.0.17763.404.  It won't update!!!

 

(2) Where can I find the latest driver for HP Truvision HD Camera.

 

Please contact me at: [Personal Information Removed]

Thank you kindly.

12 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-27-2019 01:04 PM - edited ‎07-27-2019 01:12 PM

HP Recommended

@melkrim
Thank you for posting on the HP Support Community.

  • Are you able to use the Web camera? 
  • Are you experiencing any issue accessing the webcam app or software?

If your computer came with a built-in webcam, Microsoft and HP provides software that you can use with your webcam. If this software program is removed, you can reinstall it from here and Click here for HP PCs and Notebook - Webcam Troubleshooting (Windows 10, 8 )😎

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-27-2019 01:04 PM - edited ‎07-27-2019 01:12 PM

HP Recommended

@melkrim
Thank you for posting on the HP Support Community.

  • Are you able to use the Web camera? 
  • Are you experiencing any issue accessing the webcam app or software?

If your computer came with a built-in webcam, Microsoft and HP provides software that you can use with your webcam. If this software program is removed, you can reinstall it from here and Click here for HP PCs and Notebook - Webcam Troubleshooting (Windows 10, 8 )😎

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎11-14-2019 01:06 PM

HP Recommended

Thank you.

I am sorry I took me a long time to respond!

Abusively My personal email has been removed!

Thank again for your prompt answer.

Take care.

Was this reply helpful? Yes No
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