• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-13-2023 03:03 AM

HP Recommended
Product: HP USB-C Dock G4
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have a setup with a HP Elitebook 1040 G9 connected to a USB-C Dock G4, with two HP Z24 DisplayPort monitors connected (1920x1200). The notebook is powered from the Dock itself through USB PD.

 

My issue is that the connection is sometimes very unstable. The monitors suddenly stop working, Windows goes into a device connection/disconnection loop that repeats for several times (5-10). Sometimes everything goes back working, some other times the loop goes on indefinitely and I have to power off and/or disconnect and reconnect the DOck to have everything working correctly again.

 

General information:

  • Windows 10 Pro, 64-bit, everything updated to latest version
  • Every driver from HP updated
  • Dock firmware updated to latest version
  • Monitor power saving and auto-switch on input, disabled
  • Changed the USB-C cable several times, tried using a different port

 

This behavior is driving me crazy, anyone else experienced something like that and has an idea about a mitigation/solution?

 

Thank you

 

 

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.