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‎12-14-2025 12:35 PM - edited ‎12-14-2025 01:33 PM

HP Recommended

I have an HP Envy 17 laptop with a USB-C/Thunderbolt port. This is connected to an HP USB-C Dock G5, and I want to connect my 3840 X 1600 monitor to the USB-C port of the Dock. However, I can't seem to get it to work. It occasionally tells me that the video may be limited, but I never get any display at all, and the monitor doesn't get detected in Display Settings. 

 

I am running the latest Windows 10 64-bit, I also just updated the BIOS to the latest version. I have also updated the dock firmware and drivers to the latest.

 

Can anyone help?

 

Thanks,

 

Norm

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