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HP Recommended
HP USB-C Dock G5

Steps gone through:

- monitor tested directly to computer: no abnormalities;

- other monitor paired to docking station: same fault;

- computer rebooted: same issue;

- docking station disconnected for 15 seconds: same fault;

- downloaded and installed new firmware: no result.

3 REPLIES 3
HP Recommended

Hi @JohnWinkel 

 

Welcome to the HP support community.

I understand that you are facing an issue with your dock, I am glad to assist you today.
 

Please try these steps, Click HERE

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj
HP Support

Raj2111
I am an HP Employee

HP Recommended

Thanks for the feedback. As the problem kept coming back, I contacted Dutch support desk. Problem seems to be in the hardware.

Cheers.

HP Recommended

Hi @JohnWinkel 

 

Thank you for the update.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj
HP Support
 

 

Raj2111
I am an HP Employee

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