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- HP USB-C Dock G5 - monitor is flashing or turning black, the...

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09-17-2024
06:04 AM
- last edited on
10-01-2024
05:39 AM
by
JessikaV
Steps gone through:
- monitor tested directly to computer: no abnormalities;
- other monitor paired to docking station: same fault;
- computer rebooted: same issue;
- docking station disconnected for 15 seconds: same fault;
- downloaded and installed new firmware: no result.
09-19-2024 01:45 PM
Hi @JohnWinkel
Welcome to the HP support community.
I understand that you are facing an issue with your dock, I am glad to assist you today.
Please try these steps, Click HERE
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
-Regards
Raj
HP Support
Raj2111
I am an HP Employee
09-22-2024 01:08 PM
Hi @JohnWinkel
Thank you for the update.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
-Regards
Raj
HP Support
Raj2111
I am an HP Employee