HP USB-C G5 dock won't power on laptop

[bcrob4]

I just purchased the HP USB C Dock G5. When I first plugged it in it was able to boot the laptop from shutdown mode but after I unplugged it to use with another laptop it no longer boots laptop when I push the dock's power button. Everything else works fine. It has the latest firmware update and I have tried resetting the dock but nothing works.

[Meghana_10]

@bcrob4, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP USB C Dock G5. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If your HP USB-C Dock G5 no longer boots your laptop when you press the dock's power button, here are some steps to troubleshoot the issue:

1. Verify Connections:

   • Ensure the dock is securely connected to your laptop via the USB-C cable.
   • Make sure the power adapter is plugged into the dock and a working power outlet.

2. Check Laptop Power Settings:

   • Ensure that the laptop's BIOS and power settings allow the USB-C port to initiate a boot from an external device like the dock.
   • Access the BIOS or UEFI firmware settings by restarting your laptop and pressing the relevant key (usually Esc, F2, F10, or Del) during startup.

3. Update BIOS/UEFI:

   • Ensure your laptop's BIOS/UEFI is up-to-date, as an outdated BIOS can sometimes result in connection problems with peripherals like docks.

4. Reset the Dock Again:

   • Disconnect the dock from power and laptop.
   • Wait for about a minute, then reconnect everything.

5. Test Power Button Functionality:

   • Try pressing the dock's power button within accessibility; sometimes deliberate, firm presses yield better results.
   • If possible, test with another compatible HP laptop to determine if the issue persists across multiple devices.

6. Driver and Firmware Updates:

   • Re-confirm that your dock has the latest firmware.
   • Check if there are updates for your laptop’s USB-C drivers through the Device Manager and HP Support Assistant.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana