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‎10-09-2024 10:40 AM

HP Recommended
Product: usb-c G5 docking station

I have recently purchased a HP USB-C G5 docking station along with HP V27i G5 monitor and conference speaker and wireless keyboard and mouse to go link up to my HP Laptop 15-fc0017na (8B4U2EA). The speaker, mouse and keyboard all work ok but the monitor is not recognised. I have updated drivers and the firmware for the docking station. If I plug the HDMI cable from the monitor into the laptop the monitor works.  Are the laptop, dock and display all compatible with each other. Any help would be greatly appreciated. Thank you.

 
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3 REPLIES 3

‎10-09-2024 10:58 AM

HP Recommended

Hi @mickeywackers 

 

The issue is that the laptop does not have a USB-C port compatible with DisplayPort so cannot view video on an external monitor.

 

External I/O Ports1 USB Type-C® 5Gbps signaling rate (supports data transfer only and does not support charging or external monitors); 2 USB Type-A 5Gbps signaling rate; 1 AC smart pin; 1 HDMI 1.4b; 1 headphone/microphone combo
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‎10-09-2024 12:45 PM

HP Recommended

Hi Resistencia. Thank you for your reply. Are there any HP docking solutions available that would be compatible with my laptop?

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‎10-09-2024 12:49 PM

HP Recommended

I only know dock that use DisplayLink technology, these dock by software and hardware can send image by any USB port.

 

you can find a model by clicking on the following link and then select a model to search on the internet

 

DisplayLink Products list | Synaptics

 

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