HP Victus 15-fa1 Battery Stuck at 23%, Blinking Indicator, and Diagnostic Failure, only 3 months use

[thileepan1]

The charging indicator is blinking (unsure of the exact pattern), and the laptop seems to function fine on AC power. I’ve run the HP PC Hardware Diagnostics Battery Test:
Battery Check: Primary - Replace (45)

• Charge State: Not Available (45)

• Failure ID: 9B2X2K-CJPCNJ-MFPV7F-C76E03

• Component Test: FAILED

I was just using normally, and from 09:50 to 11:24, it was working perfectly; after that, this happened 

i have Uninstalled and installed driver "Microsoft ACPI-Compliant Control Method Battery", no improvements

[Garp_senchau · Accepted solution]

@thileepan1, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

The blinking charging indicator on your Victus by HP 15.6-inch Gaming Laptop model 15-fa1000 and the results from the diagnostic test suggest that there might be an issue with the battery. Here is a step-by-step approach to address this concern:

Check AC Adapter Connection: Ensure that your AC adapter is firmly connected both to the wall outlet and the laptop. Verify that there are no damages to the charging cable or adapter.

Restart the Laptop: Sometimes, a simple restart can resolve temporary issues. Ensure that the laptop is completely shut down and then start it again.

Inspect the Battery: If accessible, check the battery for any signs of physical damage. Make sure it is properly seated in its compartment.

Run Diagnostics Again: Run the HP PC Hardware Diagnostics Battery Test once more to confirm the issue. Make sure you're performing these tests using AC power as well.

Battery Replacement Recommendation: Given the diagnostic failure with the error code "Replace (45)", consider exploring the option to replace the battery. A new battery might be necessary if the current one is failing.

Driver Confirmation: While you have reinstalled the driver for “Microsoft ACPI-Compliant Control Method Battery”, ensure all your system drivers and BIOS are up to date. You can use the HP Support Assistant for managing updates.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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