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I was kinda skeptical of buying the last unit because there might be a problem. After 2 months buying, my laptop seemed to have a problem. I thought it was a battery problem but it says something about BIOS. So I did let the HP technician check it and they said it's BIOS problem and I need to update. After giving it back to me 2 days later I had the same problem and so I had to bring it to the technician again. (Said there was no problem). Up until now I'm still having problems booting it up. Please help.

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@Kyu_17,  Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running. 

Our apologies for the discomfort you've experienced. 

 

To better assist you, could you please share your printer's serial number and active case ID with us via private message? 

 

Need help finding your serial number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

We're all ears! 

 

Regards, 

Max3Aj

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.