HP Victus 16 Hall Sensor Issue

[Arvein]

Firstly hi, I have been using an HP Victus 16 laptop for approximately 1.5 years. Since 04.02.2026, I have been experiencing a serious and recurring issue where the screen and keyboard continuously turn on and off, and the laptop keeps trying to enter sleep mode by itself, even while I am actively using the device. I contacted HP Support regarding this problem, and I was informed that the issue is caused by a Hall sensor failure. However, after researching this issue further, I have found many forum posts indicating that HP’s authorized service in Turkey has not been able to provide a proper or permanent solution for this problem. Based on user experiences, disconnecting the related cable results in CPU performance degradation, even if a motherboard replacement is performed, there is a high probability that the same issue will reoccur over time and once the warranty period expires, customers may be asked to pay additional fees for a problem that is clearly not caused by user error.

I find this situation completely unacceptable. This is not a normal wear-and-tear issue but a manufacturing defect. Therefore, this problem falls entirely under HP’s responsibility, not the customer’s. It is also clear that HP’s authorized service in Turkey does not currently offer a valid or permanent solution for this issue. I do not accept any possibility of being charged extra for a known and widespread hardware defect once the warranty ends. I expect HP to take full responsibility and provide a permanent, reliable, and customer-oriented solution to this issue. Thank you.

[Deep_World]

Hi @Arvein,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Does the issue occur only when the lid is moved, or does it also happen when the laptop is completely stationary?
• Have you noticed if the problem is more frequent when the battery is low or when the device is charging?
• Have you tried updating BIOS, chipset drivers, or display drivers recently, and if so, did that change anything?

In the meantime, here are a few troubleshooting steps you can try before service intervention:

1. Update BIOS and Drivers
   • Visit the https://support.hp.com/in-en/drivers and check for the latest BIOS and chipset updates for your Victus 16.
   • Install any pending updates through HP Support Assistant as well.
2. Disable Sleep on Lid Close (Temporary Workaround)
   • Go to Control Panel > Power Options > Choose what closing the lid does.
   • Set “When I close the lid” to Do nothing.
   • This won’t fix the sensor itself, but it can reduce interruptions while you’re working.
3. Run HP Hardware Diagnostics
   • Restart the laptop and press F2 to enter HP PC Hardware Diagnostics.
   • Run a system test to check if any hardware issues are detected beyond the Hall sensor.
4. Check Event Viewer Logs

• Open Event Viewer in Windows and look under System logs for repeated sleep/wake events.
• This can help confirm whether the Hall sensor is indeed triggering the sleep commands.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

 

[Arvein]

Hello again @Deep_World I did everything you suggest. I experience this issue even when the device is completely stationary. The problem occurs both when the battery level is low and when the device is charging; however, when I unplug the charger, the screen flickers less frequently. I have updated the BIOS and all other drivers. Your support team also assisted with applying several updates, but unfortunately, we were unable to resolve the issue.

[Deep_World]

Hi @Arvein,

Thanks for your response. It looks like you’re still having issue with the unit.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World