HP Victus 16-e1000 RAM issues

[Vedo10]

Hello guys, i have a huge problem on hand. My Victus e1000 (dont know exact number only series but it has ryzen 5 6600H, RTX 3050ti, 16GB of RAM), is getting hard and unexpected shutdowns, no reports are being written to Event Viewer except Kernel Power 41. I suspect its the RAM, i tried to run the HP UEFI test and it crashed almost instantly on ram. OCCT confirmed this too but it was crashing even when i was idle in browser, i crashed in almost everything i am doing and work on laptop is almost impossible as there isnt any time in 2 hour span where it wouldnt crash. Sometime its 5 minutes, sometimes 1 hour. PLEASE HELP, NEED LAPTOP FOR SCHOOL

[Hawks_Eye · Accepted solution]

Hi @Vedo10 

Welcome to the HP Support Community! We're here to help you get back up and running.

We acknowledge the repeated shutdowns you are experiencing on your HP Victus 16‑e1000 series. Based on the details you shared, the behavior strongly indicates a memory integrity issue. 

Let’s proceed with recommended steps to isolate and stabilize the system:

Step 1: Run Diagnose
Open the HP App from Windows Start > HP App. Select Diagnose & Fix and allow it to scan for hardware and driver conflicts. This tool will automatically check for memory‑related issues and apply corrective actions.
 

HP App – Diagnose & Fix Guide

Step 2: Perform HP UEFI Hardware Diagnostics (Extended Memory Test)

1. Shut down the notebook.
2. Power on and immediately press Esc repeatedly, then press F2 to open HP PC Hardware Diagnostics UEFI.
3. Select System Tests > Extensive Test > Memory.
   If the test fails or crashes again, note the failure ID code displayed. This confirms a hardware fault.

Step 3: Update BIOS and Chipset Drivers
Visit the official HP Support page for your model:
HP Victus 16‑e1000 Drivers & Downloads
Download and install the latest BIOS and AMD chipset drivers. Updated firmware can improve memory stability.

Step 4: Reseat the RAM Modules

1. Power off the notebook and disconnect the adapter.
2. Remove the bottom cover carefully.
3. Take out both RAM sticks, clean the contacts gently, and reseat them firmly in their slots.
   This ensures proper connection and eliminates contact faults.

Step 5: Thermal and Power Reset

1. Shut down the notebook.
2. Disconnect the adapter.
3. Hold the power button for 15 seconds.
4. Reconnect and power on.
   Also ensure vents are clear of dust and the notebook is placed on a hard surface for airflow.

Step 6: Monitor After Steps
If the system continues to shut down after reseating and diagnostics confirm memory failure, the RAM module itself may need replacement. The failure ID from HP UEFI Diagnostics will validate this.

These steps are designed to confirm whether the issue is driver‑related or a physical RAM fault. Please proceed in the given order and let us know the outcome after each step.

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Vedo10]

Soultion was reseating the ram modules AND switching their places for some reason one of the sticks didnt work in the second slot

[Hawks_Eye]

Thank you for sharing the outcome. It’s good to know that reseating the RAM modules and swapping their positions resolved the instability. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye