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‎01-07-2023 04:42 PM

HP Recommended

I am installing rdr2 and unpacking the files. CPU is at 100% most of the time. CPU is also stuck at 101 °C from several minutes. It goes from 97° to 101°. I have this HP Victus 16" from almost one month, but this temperature worries me. According to https://www.hp.com/us-en/shop/tech-takes/how-to-check-cpu-temperature temperatures over 90 °C are not safe. Is this ok for my laptop? What should I do?

bortox_1-1673134809286.png

 

bortox_0-1673134763508.png

 

Category:
1 person had the same question
9 REPLIES 9

‎01-08-2023 11:51 AM

HP Recommended

Hello @bortox 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we dive deeper ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

1 person found this reply helpful
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‎01-08-2023 01:11 PM

HP Recommended

Here are the requested screenshots, I haven't found the "Other devices" entry.  Thanks for your assistance.

bortox_0-1673208246714.png

bortox_2-1673208585486.png

 

 

 

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‎01-08-2023 02:49 PM - edited ‎01-08-2023 02:58 PM

HP Recommended

Hello @bortox 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Consumer Notebook PC BIOS Update

F.15 Rev.112.2 MBSep 30, 2022Download

Fix and enhancements:

- Provides support for Windows 11 22H2.
- Updates the code for 2022.1 IPU security enhancement.

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update 

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.212 Rev.S17.4 MBSep 15, 2022Download

AMD High-Definition Graphics Driver

30.0.14026.1 Rev.B756.5 MBMar 31, 2022Download

NVIDIA High-Definition (HD) Graphics Driver

30.0.15.1179 Rev.D985.6 MBMar 31, 2022Download

OMEN Gaming Hub SDK Package

1.0.68 Rev.A49.6 MBNov 3, 2022Download

 

Optional:

Realtek RTL8xxx Series Bluetooth Driver

1.9.1051.3002 Rev.S2.7 MBAug 23, 2022Download

 

(6) Restart Windows

(7) Test your notebook

(8) Please report back

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‎01-09-2023 08:56 AM

HP Recommended

I'm having trouble updating the BIOS. I've tried running the .exe file multiple times, disabling Windows Defender, and rebooting in safe mode, but no luck. When I try to run the file, I get the same results as this user in this post (https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-BIOS-System-Utility-not-open...😞 the setup starts, extracts the file "C:\SWSetup\SP142549\088EBF15.EXE", and then nothing happens. I've tried rebooting, but the issue persists. Is there any other way to load the new BIOS, such as via USB? I'm really hoping to get this resolved and any help would be greatly appreciated. Thank you!

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‎01-09-2023 11:24 AM - edited ‎01-09-2023 11:26 AM

HP Recommended

Hello @bortox 

 

(1) HP Consumer Desktop PCs - Updating the BIOS (Windows)

See section <Updating the BIOS manually from a USB Flash drive (outside of Windows)>

 

HP Consumer Notebook PC BIOS Update

F.15 Rev.112.2 MBSep 30, 2022Download

Fix and enhancements:

- Provides support for Windows 11 22H2.
- Updates the code for 2022.1 IPU security enhancement.

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

 

(2) Please report back

 

Kind regards

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‎01-09-2023 12:25 PM

HP Recommended

I tried downloading and running the tool you recommended, but it's not working. I've tried it a few times and even waited for about 10 minutes, but the tool gets stuck and I never see the screen to update the BIOS. I've attached a video to show you what's happening in my HP Victus. Thank you for your help!

 

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‎01-09-2023 03:26 PM

HP Recommended

Hello @bortox 

 

Please use another Windows 10 computer to create <USB flash drive>.

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‎01-12-2023 02:18 PM - edited ‎01-12-2023 02:22 PM

HP Recommended

I updated the BIOS. I took three days to do this because I don't have a computer with Windows 10 at home, so I asked a friend of mine who had a computer with Windows 10 to run the program.

 

The update was successful, I did not experience any problems, but in multiple tests after the BIOS Update the CPU temperatures are still around 100 degrees celsius.

 

I would greatly appreciate any suggestions or advice on how to address this high temperature issue. Thank you.

 

Average CPU temp from benchmarkAverage CPU temp from benchmark

OCCT benchmarkOCCT benchmarkAIDA 64 stability test benchmark for one hourAIDA 64 stability test benchmark for one hour

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‎01-12-2023 04:45 PM

HP Recommended

Hello @bortox 

 

A simple long-term workaround to protect the CPU ...

 

(1) Set "maximum processor percentage" in Windows to 98%

--->>> How to show or hide Minimum and Maximum Processor State in Power Options in Windows 11/10

 

(2) Enable Ultimate Performance Plan in Windows 11

 

(3) Reboot Windows

(4) Please report back

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