HP Webcam randomly stopped working- tried all the builtin diagnostics suggestions

[MrCheddars]

Recently- about a month ago, my hp built in webcam just kind of stopped working. This happened in all applications, even the builtin hp 'Camera' app.

I tried all of hp's built in diagnostics, and nothing has seemed to work. I've tried updated BIOS, the windows version, applying all the actions in the HP Help Center. Some people seem to think the camera just stopped working, but it appears in my device manager- just under 'USB devices'  instead of 'imaging devices'.

Actually I don't even have an 'Imaging devices' tab in my device manager and the camera seems to be up to date in terms of drivers as well.  It's also worth mentioning that I've searched for hardware changes in the device manager and nothing has changed. Could this be related to some other driver changes ? (My mobile NVIDIA  GeForce GTX 1050 graphics card had an update around the same time this stopped working- but not sure if that's just coincident)

Here is a picture of my device manager tab and some information that might be useful.

Any and all suggestions and tips appreciated

[praveen196]

@MrCheddars Welcome to HP Community!

I understand that webcam is not working.

I have a few steps that should help resolve this concern. 

Here's a related post that seems to have helped others: Click here 

(Though the header may be different, the solution should work for your concern as well). 

For troubleshooting the webcam issues: 

You can open webcam software, such as You-Cam, Skype, or Live Messenger, but the video does not display in the main viewing window. Use the following steps, in the order, they are presented, until the webcam video displays in your webcam software: 

Step 1: Make sure the webcam is the selected video/capture device for your webcam software 

Your webcam must be selected as the video capture device in your webcam software. If the computer has multiple video input sources, your webcam software might be connected to something other than your webcam. 

To select the webcam as your video source, open your webcam software and look for the video camera, video source, or video caption in the software's properties or preferences. Here are some common examples of selecting the webcam as the video source: 

NOTE: 

The name of your webcam might display as USB Video Device, HP Webcam, USB 2.0 Camera, HP Pavilion Webcam, or similar. If you do not know the name, select a name to see if video displays. If not, try selecting other video device names until you see the video from your webcam display in the window. 

More details: Click here (Win10) or Click here for more details. (win7) 

Keep us posted,

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