HP Webcam

[elboyero]

HP5 Touchscreen

[The_Fossette]

@elboyero,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your computer?
• What is the exact issue you are facing?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[elboyero]

Thanks for your attention, info follows:

HP15 TouchSmart

Error 0xA00F4244 NoCameras are attached

Was updated from Windows 8 to Windows 10 years ago

Currently last Windows 10 version

Issue occurs about 6 to 8 months ago

HP Webcam looks to be installed 

Hope that helps. Thanks again

[The_Fossette]

@elboyero,

Thank you for the information.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03430151

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[elboyero]

Thanks! All steps mentiones  in your recomendations have been performed without success..

[The_Fossette]

@elboyero,

I suggest you download and run the app troubleshooter from the following link and check.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

If you continue facing the issue, then I  suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[elboyero]

Thanks a lot for your help but i did run troubleshooter and updated Windows  and the camera still is not working.  It seems that there is a hardware problem, for any unknown reason the camera is disconnected, Thanks anyway for your efforts and help.

[The_Fossette]

@elboyero,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[elboyero]

Hi there!. I have done that but there is not any driver for HP WebCam. Also the HP Webcam is not shown in the Device Manager. Thanks again.

[The_Fossette]

@elboyero,

I recommend you contact support and they will assist you in this regard.

Cheers!