HP ZBook X2 G4 - Detachable Keyboard only works in Bluetooth mode - stops working when attached.

[gnomethrower]

Hello everyone,

Recently, the keyboard for the HP Zbook X2 G4 Detachable Workstation has stopped working whilst attached to the Laptop. I had to detach it, and connect it via Bluetooth. It just doesnt react. As soon as I reattach it to the device, the keyboard stops working. Then, when I detach it again, I have to hold the small bluetooth button for a few seconds for it to work again.

I am using Windows 10 64 bit. It is the 1TB SSD/32GB RAM Version of the Laptop.

Any help would be great, thanks!

[gnomethrower]

Any help, please?

[ltomes]

I have similar issues off and on. I have not found a solution.

[MaartenV]

I also have the same issue. It works on bluetooth but once attached it stops working. I tried all the followoing without luck

1. removed the bluetooth connected device reconnected it

2. reset keyboard by pressing the button for 30 sec

3. removed all keyboards from device manager

All without luck. The keyboard attached also doesn't work in the startup so within BIOS. So my conclusion is that it is not a Windows issues because the operating system has not started yet. 

[zbbbbbbbbbbbb]

I have this same issue and there seems to be no solution online. 

Could you please address this HP????

[MaartenV]

I returned the laptop to the supplier. After the keyboard isseus More issue started to arrise on my laptop. They replaced the motherboard.  The quality of the x2 g4 is not very good. After replacement starting the laptops gives black screen need to reset it 3 to 4 times before it start. Disappointed on this very expensive laptop!

[ltomes]

Yeah, mine had been RMA'ed 2 or 3 times. I like the factor, but it has some large issues. I couldn't recommend it to anyone until they fix the power/bios issue that has bricked mine multiple times.

[MultiConsultant]

Is there still no solution to this matter?

[gnomethrower]

I have not had any luck, sadly. Still using the keyboard in bluetooth mode, until the power runs out and I am forced to take a break. After this I'll not buy another hp laptop.

[MultiConsultant]

Great stuff... I got this laptop two months ago, and the keyboard was working fine until two weeks ago.

My corporation only has HP, so guess I'm stuck with this for a couple of years...