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HP Recommended
HP Zbook 15 G5
Microsoft Windows 10 (64-bit)

I am having an issue with the HP 120 Watt G2 dock connected to the HP Zbook 15 G5 laptop.  

 

I cannot get the dock Ethernet adapter to show up to save my life.

 

I have all drivers installed and showing as present in my Device Manager except the Dock ethernet controller.

 

No drivers show with a ! indicating there is an issue with them.

 

In my network settings the following show up:

 

----------------------------------------------

Intel(R) Ethernet Connection (7) I219-LM    (Ethernet adapter in the laptop itself)

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Intel(R) Wireless-AC 9560     (Wireless NIC inside the laptop itself)

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There are no other NICS present.

 

I have run HP Support Assistant and downloaded all applicable drivers there and installed them.

 

In addition none of the USB ports on the dock seem to work either.   

 

What does work:  Displayports and VGA ports (running 3 monitors off of the dock)

 

 

2 REPLIES 2
HP Recommended
HP Recommended

I found my answer.

 

I had previously been given an HP USB-C Universal dock and had installed the software for it.  

 

I had to go to Add/Remove Programs and remove this software and things started working.

 

However, along with that I needed to install the following driver:

 

HP.jpg

 

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