HP envy 360 broken hinge from faulty manufacturing , Ill will consider class action lawsuit. help ?

[RN20221]

I have seen more than 100 claims on Hp support website also dealing with the same frustrating problem with this faulty design on the Envy 36-  .My laptop begun to come apart on the right  left hinge. The laptop is only about 2 years old , used daily, carefully cared for and never dropped or abused. Used for work by an adult (me) for Registered Nursing school, not used by students or kids. Please have someone in customer support contact me for what direction to take with this. Please reach out to me plz..HP support can you help ?

[Echo_Lake]

@RN20221

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook hinge is separating from the unit, to fix this issue your computer needs to be repaired.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[RN20221]

I Have followed your link and it did not lead my to any number … although through my own efforts and research I was able to  to reach HP support  but they are not very helpful , they tell me my computer  has expired warranty  and is unwilling to help me at all … they expect me to pay 300-400 dollars for a repair  .. this is unacceptable as this is due to   A manufactures defect.. how can a laptop just break when trying to close the screen .. HP should make an effort to correct this  or recall all of the ENVY 360 models .. please help me , escalate this to the right person please  my case number is 5086777788… please help make this right, no consumer should

be treated like this 

[Echo_Lake]

@RN20221

Thank you for posting back. 

I want to thank you for taking the time to speak to us today. Your business means a lot to us. As we have limited support boundaries in the support community as of now.
 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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